For international returns, USPS shipments are eligible for return service. If a shipment is undeliverable or refused, it will be sent back to the original sender using the return address on the label. However, to manage USPS international returns, you must have submitted a Power of Attorney (POA) document. As the package passes through numerou...Read More
Canadian returns do not require a customs broker as they do not cross any international borders, and are instead processed differently than U.S. and international returns. All undeliverable Canadian shipments are returned to the ShipShop hub in your region, and a return processing fee, as well as any additional fees based on your preferred ret...Read More
If you are a recipient of a shipment and need to return a shipment, please contact your seller to confirm their return policy. The return process, often referred to as 'reverse logistics', follows the same journey as any other shipment. Your return will travel back to the original sender via the address on the label. You can track the return w...Read More
Delivery times are always estimated and never guaranteed. If you have any questions regarding the delivery of your shipment, please consult your tracking information for the latest updates. We understand that delays can occur, and we will do our best to process your shipments as quickly as possible. Sometimes, a shipment may be returned for v...Read More
UPS Canada shipments are automatically returned to our headquarters if they are unable to be delivered. The return charges are calculated based on the shipment's weight, dimensions, and return address, and will be billed to us by UPS. Once we receive the invoice, the applicable fees will be charged to your ShipShop account. *Please note: UPS...Read More
Shipments with postage purchased from our website will be automatically assigned our return address. Upon receipt at our New York facility, you can initiate the return process through your Return portal. For customers who have not purchased postage through ShipShop, you have the option to use your own U.S. return address to manage your U.S. re...Read More
Returns are available for domestic shipments through USPS, UPS, and Third-Party US Postage (if originally shipped through us). Unfortunately, we do not offer a Return service for APC and PostNL shipments. Returned shipments will be disposed of by the carrier.
In order to facilitate the return of your items to Canada, we require your Importer Number from the Canada Revenue Agency. Once the package reaches our New York facility, you can initiate the return process by accessing the Returns tab in your ShipShop account.