Home Payments and Refunds
Including an invoice for your shipments is essential for ensuring a seamless transit to your recipient and may be required for certain international shipments. Depending on the shipment, different types of invoices may be accepted, but the retail value must always be declared. To ensure compliance with customs checkpoints, we recommend attachi...Read More
ShipShop requires an invoice to be included on the outside of any shipment crossing the U.S. border that meets any of the following conditions. Please note, this includes shipments with international destinations that transit through the U.S. Shipments with a retail value of $300 USD or greater may have their values verified at the U.S. border...Read More
The ShipShop platform operates using credits, which are added to your account with a payment method. These credits can be used to purchase the goods and services we provide, such as postage for shipments, pickup, and return fees. Your payment method will only be billed when you manually add credits or set up auto reload. For example, when you ...Read More
Shipping to the US using third-party provided or Amazon-partnered labels incurs the following handling fees: Envelopes USPS First Class (weight under 1lb) - $0.70 USPS Priority Envelope - $0.80 Parcels (USPS/UPS/FedEx) with dimensions up to 30" - $0.90 Dimensions up to 50" - $2.99 Dimensions 50" and above - $4.99 Additional Weight Fee on Parce...Read More
You can request a cancellation of any tracked shipment up to 21 days after it was sent. It may take up to 14 days for the funds to be returned to your account, as the carrier must first verify that the label was not used.
ShipShop Domestic and UPS CA parcels require a Canadian Return fee, equivalent to the original postage paid plus applicable taxes, to be charged to your ShipShop account.
View and print your monthly statement from your account with ease. Simply click your account icon in the upper right corner of the portal, select Statements, and click the ID for the desired month to view the details. Download a Statement Summary or detailed shipment Transactions if needed for further review.
Pay for your shipments quickly and easily with ShipShop credits. Add credits to your account using your credit card or PayPal, with a minimum of $10 for credit card payments and $50 for PayPal payments. Your credits are non-expiring and the unused balance can be used for future shipments. Enjoy the convenience of fast and secure payments with ...Read More
You can cancel your shipment from your account. Once cancelled, its status will be updated to "Void Requested". The credits used will be refunded to your account within 14 days. *Important Note* - We can only cancel labels within 21 days of label creation. After 21 days in 'Ready to Ship' status, the postage will automatically expire, and refu...Read More
Postage Adjustments Our shipping carriers utilize automated systems to reweigh and remeasure all shipments upon arrival at their facility prior to delivery. Should there be any discrepancy between the carrier's assessment and the declared weight, dimensions, and packaging, the associated costs will be charged to your account. Which carriers r...Read More