The ShipShop platform operates using credits, which are added to your account with a payment method. These credits can be used to purchase the goods and services we provide, such as postage for shipments, pickup, and return fees. Your payment method will only be billed when you manually add credits or set up auto reload. For example, when you ...Read More
You can request a cancellation of any tracked shipment up to 21 days after it was sent. It may take up to 14 days for the funds to be returned to your account, as the carrier must first verify that the label was not used.
You can cancel your shipment from your account. Once cancelled, its status will be updated to "Void Requested". The credits used will be refunded to your account within 14 days. *Important Note* - We can only cancel labels within 21 days of label creation. After 21 days in 'Ready to Ship' status, the postage will automatically expire, and refu...Read More