Why does my batch still say that it is pending?
2 Out of 4 Found HelpfulIt appears that your batch has not yet been received by us, or there may be a discrepancy between the number of pieces in the batch and what we have received from you. Our knowledgeable support team is available to help you with any questions you may have regarding your batch.
Read MoreWhy do I need to organize my shipments if I'm grouping them together?
2 Out of 4 Found HelpfulBatching your shipments is a great way to organize them and get quicker tracking updates. To optimize processing times, we recommend sorting your shipments prior to submitting them. This helps to reduce the chances of sorting errors during processing and ultimately speeds up the process.
Why am I having difficulty printing my batch label. Is there any way to resolve this issue?
1 Out of 4 Found HelpfulEnsure all your shipments are ready to be received by ShipShop. If your shipments are not yet created or the postage has not been paid, you will not be able to print the batch label. Confirm that your printer is connected and functioning properly. Your batch labels should print in the same way as your postage labels, or you can download a PDF ...
Read MoreYou can create one batch for all of your bags, as long as they are all received by ShipShop simultaneously. Please be sure to print and affix a batch label to each bag; we suggest including the number of bags on each label, for example, 1/3, 2/3, 3/3.
Creating batches for each carrier type is not necessary, but if you have high volumes of each carrier type, we recommend it for ease of sorting. This will enable us to quickly identify the carrier type of each shipment. Ultimately, it is essential that you remember to physically sort the shipments in your batch according to carrier type.
Read MoreWhy should you batch your shipments?
1 Out of 3 Found HelpfulOrganizing your shipments into batches before sending them to us is a great way to save time and ensure accuracy. This is especially useful if you are creating shipments days in advance of sending them to us. When you are ready to send us your shipments, your batch will provide us with a breakdown of the items you are expecting us to receive. ...
Read MoreSubmit a ticket and we’ll get back to you as soon as possible.