What happens when I have a Canadian return?

Posted on 2023-04-18 Updated on 2023-08-25

Canadian returns do not require a customs broker as they do not cross any international borders, and are instead processed differently than U.S. and international returns. All undeliverable Canadian shipments are returned to the ShipShop hub in your region, and a return processing fee, as well as any additional fees based on your preferred return method, will be applied directly to your account once processed by our returns team. This fee reflects the administrative and additional handling cost required to return the shipment.

Unlike U.S. returns, Canadian returns do not have a disposal address or a custom Canadian return address. However, ShipShop provides low-cost postage that does not include the cost of a return, as not all shipments are expected to be returned to the sender. This is different from a retail service that incorporates the cost of returns in the postage cost.

We charge a return fee to process customer returns where a ShipShop return label is not used, such as when the recipient decides to return an order to a ShipShop hub via Canada Post, FedEx, or another carrier of their choice. To avoid having shipments unnecessarily disposed of by our partner carrier, we recommend communicating your store's return policy clearly, with instructions on how your customers should send their returns back to you.

All return shipments must be able to be associated with a ShipShop account (either with client ID or client account name). If a return is unidentifiable or cannot be associated with an account, it will be disposed of or rejected.

At ShipShop, we provide low-cost postage services that do not include the cost of returns as not all shipments are expected to be sent back to the sender. To ensure that customer returns are managed efficiently, we recommend using a flexible and fully tracked option like ShipShop return labels that are available for your ShipShop Canada Tracked shipments. Furthermore, we encourage our customers to communicate their return policies clearly, with instructions on how their customers should send their returns back to them.

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