How to Make a Claim?

Posted on 2023-04-06 Updated on 2023-08-17

To submit a claim for your shipment, please provide the following details:

- Shipment ID: Found on the Shipments tab of the specific order, located in the upper right corner of the page.

- Claim Type: Please select whether the claim is for Lost or Damaged items.

- Supporting Invoice: Please provide a commercial invoice from your store/selling platform that includes the recipient information and order details.

- Package Contents: Please list the contents of the package.

- Parcel Value: Please provide the value of the parcel.

- Reason for Claim: Please provide a detailed explanation of the claim.

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